Job Position: IT Service Engineer (Field Job)

Qualification: Any Graduation / Any Post Graduation

Experience: 1-5 Years

Gender: Male

Roles and Responsibilities:-

1. Service engineers have to repair and service all the machinery and equipment (Especially Desktop Laptop, Printer & Scanner).
2. They have to plan the servicing work in advance so the output of the factory is not affected by the service work.
3. Ability to follow procedure and efficiently trouble-shoot hardware and software issues.
4. Regular on time attendance history and shift flexibility to meet changing customer demands.
5. Service engineers have to know about all the latest machinery that is available in the market.

Technical Skills :-

1. Installation of operating systems such as Linux & Windows
2. Knowledge of LAN technologies, Switches, Cables, Bridges.
3. Experience of IP addressing, administrating subnets and various routing models.
4. Troubleshooting, Installing & configuring the Windows7 &8, Windows 2003, 2008 &2012 server.

Company Name : Chirag Enterprises

Location: Bangalore

Gender: Preferable female

Notice Period: Up to 15 days

Experience: 1-3 Years

Education: Any Graduation

Good Written and spoken English Communication

Roles and Responsibilities:-

1. Cold calling prospective clients.
2. Promoting the image of the company
3. Understanding the requirements of the clients and suggesting Technology and pricing model of company’s products.
4. Negotiating with the clients with respect to pricing
5. Attending technical queries and forwarding the same to the technical teams for resolution
6. Rapport building with the existing clients
7. Coordinating with Business teams and Managers to report Client details
8. Preparing Tele-calling reports by categorizing multiple findings
9. Answering any technical IT questions that clients may have
10. Following the sales process from start through to close
11. Identifying and making contact with new prospective clients
12. Negotiating commercial and license agreements with clients
13. Chasing up leads with follow up phone calls
14. Preparing daily and monthly reports

Company Name : Chirag Enterprises

Location: Bangalore

Gender: Preferable Male

Notice Period: Up to 15 days

Experience: 1-4 Years

Education: Any Graduation

Vehicle: Must have 2 Wheeler with valid DL

Good Written and spoken English Communication

Roles and Responsibilities:-

1. Visiting prospective clients across Bangalore and upcountry
2. Marketing and sales of the company’s products
3. Presenting companies products to the clients and creating a necessity and requirement
4. Presenting a holistic approach to the clients to avail our services
5. Indulging in costing and pricing of various products
6. Derive a sale strategy based upon field visit findings
7. Research and Development of new market trends and coordinate with the team members to emphasize sales strategies
8. Emphasizing on constantly improving the “Unique Selling Propositions” of the company’s products
9. Planning Monthly Marketing and sales activities and adhere the same with minimal deviation
10. Actively participate and contribute in month end and YTD discussions
11. Coordinating with the Sales team and managers and provide inputs about critical findings from field
12. Managing irate customers and escalating the same to immediate managers
13. Vendor Management
14. CSAT Management

Company Name : Chirag Enterprises

Location: Bangalore

Gender: Preferable female

Notice Period: Looking for Immediate Joiners (Maximum up to 15 days)

Experience: 1-3 Years

Roles and Responsibilities:-

1. Collect the customer rental order from marketing team and issue material request to stores
2. Co-ordination with stores for materials
3. Recording service calls, replacement calls, delivery schedule in the service call register
4. Assigning service calls to the service engineers with necessary documents
5. Collecting information after call closure and recording the same and verify with service call report
6. Assigning service calls to the service engineers/Collection executive with necessary documents and collect the status of the collection with physical damage report, missing items details etc..
7. Send quotation to customer for damaged foods/Items and missing same to accounts team for billing & follow-up
8. Maintain engineer service call report
9. Collect customer feedback on monthly basis
10. Randomly check the service kit of the engineers
11. Send report on pending calls to department head on daily basis
12. Collect the call report from residential engineers and record the same in service call register and forward that report to department head
13. Follow-up of short term rental collections of the assets
14. Follow up of the replacement and demo materials
15. Interacting with customer for service call issues, report to department head in case of any disputes